As a cost-effective alternative to an in-house claims department, Mills Mehr serves as a Delegated Claims Administrator (DCA). Our dedicated team will optimize your claims process and provide you with innovative solutions. We will appoint an Account Manager as your liaison, allowing you one point of contact accountable for the entire claims equation and assuring you of the individual attention you deserve. Combine these resources with our advanced, real-time technology and you have a process that is both dependable and seamless.

London Market

Since 2007, Mills Mehr has provided DCA services to various brokers and syndicates in the London market. Our DCA staff is well-versed in the intricacies of DCA claims management. Our dedication to quality in DCA services is exemplified by the following:

  • Over 20 years’ experience in bordereaux preparation and submission
  • Adherence and quarterly review/updates to various due diligence protocols including:
    • Treating Customers Fairly Policy
    • Anti-Money Laundering Policy
    • Anti-Bribery and Corruption Policy
    • Financial Sanctions Practical Guide
    • Whistleblowing Policy
    • Conflict of Interest Policy
    • Disaster Recovery Plan
    • CAT Claims Handling Plan
  • Compliance with Management Information (MI) reporting
  • Experienced loss fund management, including:
    • Loss fund segregation
    • Check issuance procedure
    • OFAC checks
    • Medicare reporting requirements
    • Payment authority protocol
    • Dual check signature requirement
    • Loss fund reconciliation
  • High-scoring, external third-party audit reviews
  • Client access to web-based claims management system, upon request

Domestic Carriers

Mills Mehr can handle domestic claims for all your lines of coverage because of our vast resources and diverse expertise.

In providing DCA services for domestic carriers, our experienced personnel and our robust claims management technology allow Mills Mehr to handle your claims efficiently and effectively.  We design the claims handling process to meet your guidelines, and we manage the process using metrics of timeliness and quality, so you know how well we’re performing.

Our belief in applying teamwork principles to DCA for domestic carriers means you're in the loop. Our culture welcomes open communication with regular performance reviews and roundtables to discuss individual problematic claims that can have a major impact on costs. You'll get regular updates on individual claims and on your program as a whole, including detailed and actionable information.